From delivery
to your vehicle identity.

When you order a VaahanSafe physical decal kit via vaahansafe.com, each decal incorporates a unique, cryptographically isolated locator token assigned to the vehicle specified during registration.

Orders are verified for address completeness and payment confirmation prior to dispatch queue scheduling.

You are solely responsible for ensuring that all shipping information supplied during checkout—including house or plot numbers, street addresses, landmark references, postal PIN codes, and recipient mobile numbers—is complete and accurate.

If an address error is discovered after order submission, contact support immediately. Address modifications may only be processed prior to packaging and handoff to our logistics partners.

Prior to dispatch, every VaahanSafe sticker kit undergoes optical scannability verification and cryptographic locator pairing.

Stickers are enclosed in protective, weather-resistant packaging to prevent mechanical abrasion, moisture exposure, or adhesive contamination during transit.

Delivery estimates presented during checkout or order tracking are operational estimates and are not binding delivery date guarantees. Transit timelines may vary based on destination PIN code accessibility, interstate logistics, local holidays, severe weather, or regional transport disruptions.

VaahanSafe partners with recognized courier and postal carriers across India, but does not warrant fixed-hour, same-day, or overnight arrival unless explicitly contracted under a priority business agreement.

Upon package handover to the logistics partner, you will receive a dispatch confirmation containing the carrier name and shipment tracking number.

Real-time tracking updates depend on third-party courier scanning checkpoints and network synchronization.

If a delivery attempt fails because the recipient was unavailable or the address could not be located, courier partners typically attempt re-delivery in accordance with their standard operational policies.

If a package is returned to origin (RTO) due to an incorrect or incomplete address provided by the customer, our operations team will reach out to obtain corrected delivery details. Re-dispatch of returned parcels may be subject to logistics re-shipping charges.

If your delivered parcel is missing ordered components or contains a decal mismatched with your vehicle record, notify VaahanSafe support within 48 hours of delivery receipt.

Our operations desk will inspect dispatch photographs and carrier logs. Once verified, VaahanSafe will arrange prompt dispatch of the missing or corrected items without additional charge.

If a physical decal arrives with severe creases, torn backing, or surface damage that renders the QR code unreadable, contact support immediately with clear photographs of the packaging and damaged item.

Because VaahanSafe operates a generally non-refundable commercial policy, verified shipping damage is resolved through free decal replacement and priority re-dispatch under our warranty procedures, rather than automatic cash refunds.

Losing a physical QR sticker after successful delivery does not entitle the owner to a cash refund. However, you do not need to forfeit your vehicle's safety identity or service plan history.

You can request a replacement decal through your customer dashboard. Once verified, a new physical sticker is paired to your vehicle profile.

Automotive surfaces endure harsh outdoor environments, pressure washing, stone chips, and windshield replacements. When a sticker becomes worn or scannability degrades, owners may request a fresh replacement decal.

A replacement decal preserves your emergency contacts, blood group markers, and vehicle configuration while renewing the physical optical surface.

To protect against unauthorized sticker re-assignment, replacement requests require authentication using the registered account phone number.

VaahanSafe reserves the right to review vehicle ownership records before issuing replacement hardware for an active vehicle identity.

The physical QR sticker is merely the optical gateway. The core asset is your digital VaahanSafe vehicle identity.

Where supported by the applicable replacement workflow, pairing a replacement decal transfers the public resolution point to the new QR code while preserving your vehicle history, emergency contacts, and active subscription entitlements.

Upon pairing a replacement sticker, the prior QR code is permanently revoked from the resolver to prevent duplicate identity ambiguity.

Decals damaged upon delivery due to transit failures are replaced free of charge when reported within the initial inspection window.

Subsequent replacement decals requested due to vehicle repainting, glass replacement, or loss after delivery may be subject to subsidized material and logistics processing fees.

For tracking inquiries, delivery exceptions, or replacement requests, contact our support team at support@vaahansafe.com.

We aim to investigate and respond to logistics inquiries within 72 business hours.